Effective as of January 1, 2025
When you use Paper Hero's academic writing tools, you're trusting us to handle your personal information with care. We take that trust seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.
Our Business Model
Paper Hero operates on a subscription-based model. We make money from paid subscriptions to our academic writing tools, not from selling or monetizing your data. We do not use the content you upload to our products for advertising purposes or share your academic work with educational institutions.
Student Privacy Commitment
Our Pledge to Students:
- We never share your documents or academic work with your school, university, or educational institution
- Your writing remains private and confidential in your account
- We do not monitor or report on individual student activity to educational authorities
- You maintain full ownership and control of your academic content
Information We Collect
Account Information
When you create an account, we collect your email address, name, password, and communication preferences. This information is necessary to provide our services and communicate with you about your account.
Document Content
We store the documents and text you upload to use our writing tools. This content is stored securely in your personal account and is never shared with third parties or used for advertising purposes.
Usage Analytics
We collect anonymized usage data to improve our services, including which tools you use, performance metrics, and feature adoption. This data cannot be traced back to specific individuals or documents.
AI Training Data
With your explicit consent, we may use anonymized excerpts of your writing to improve our AI models. This data is completely de-identified and cannot be traced back to you or your account. You can opt out of this at any time in your account settings.
How We Use Your Information
- To provide and improve our academic writing tools and services
- To communicate with you about your account, billing, and service updates
- To analyze usage patterns and improve our product features
- To train and improve our AI models (only with your consent and using anonymized data)
- To comply with legal obligations when required by law
Third-Party Services
We work with trusted third-party services to operate our platform:
- Analytics: We use privacy-focused analytics tools to understand how our services are used
- Payment Processing: Payment information is processed securely through encrypted payment processors
- Cloud Infrastructure: Your data is stored on secure, encrypted cloud servers
- Email Services: For account-related communications and optional newsletters
Data Security and Protection
We implement industry-standard security measures to protect your personal information:
- All data is encrypted in transit and at rest
- We use secure, regularly audited cloud infrastructure
- Access to customer data is strictly limited and monitored
- We conduct regular security assessments and updates
- We maintain backup systems to prevent data loss
Legal Compliance and Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in these limited circumstances:
- When required by valid legal process (court orders, subpoenas)
- To protect the safety and security of our users and services
- In connection with a business transaction (merger, acquisition) with notice to affected users
- With your explicit consent for specific purposes
Important: Even when legally required to share information, we will never proactively monitor or report your academic work to educational institutions unless compelled by specific legal orders.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your account and associated data
- Data Portability: Export your documents and data in standard formats
- Opt-Out: Unsubscribe from marketing communications and data processing for AI training
International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States where our servers are located. We implement appropriate safeguards to ensure your data remains protected during international transfers.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our service. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@heypaperhero.com
Address: Paper Hero, Inc., Privacy Officer, [Address to be added]